Participants returning to an unfinished assessment · 2 min read
Return to saved work or a full group
Sign in with the email you used to join and resume from My assessments. Saved answers remain when an inactive reservation expires.
Pick up the same assessment
Sign in with your original email.
Choose Participant and complete email-code sign-in. Using a different address can leave you looking at a different account.
Find the company and group in My assessments.
Choose Resume assessment for unfinished work. A submitted assessment instead offers View status or View report.
Continue from your saved answers.
The assessment opens at the next unanswered question, or the final question when all answers are saved. Use Previous to review before choosing Submit assessment.
Why an assessment may say Paused
An assessment place is reserved when an eligible, verified participant successfully starts or resumes. Simply verifying an email does not reserve a place. The reservation expires after 24 hours without a successful start, resume or saved answer.
Expiration makes that place available again; it does not discard saved answers. My assessments may show Paused · your answers are saved. Resuming needs available capacity, so a group that filled while you were away may need your coordinator’s help.
If you cannot continue
For a full group, ask your company coordinator to check available assessment places. Keep your existing account and assessment rather than trying another email. Your previously saved answers remain while capacity is resolved.
Closed new enrollment stops new people from joining; people who already joined should return through sign-in. Suspended group access is a different restriction and needs the coordinator’s attention. If no assessment appears, first check that you are using the correct email and group.
After submission or a save error
A submitted assessment is complete even if its report is not ready. Do not retake it to clear a report delay. If a correction genuinely requires another attempt, discuss it with your coordinator; corrective retakes need authorization and are not an unlimited self-service option.
If an answer did not save, read the error and try saving that answer again when your connection is working. Only successfully saved answers can be restored. For a persistent error, contact support with the group name, account email and message shown, without including your answers or access codes.