Participants and managers checking progress · 2 min read
Your report is still being prepared
Submitted means your assessment is complete. Your full report may still be in preparation; you can leave and wait for the ready email.
Check the existing assessment
Open My assessments.
Sign in using the same email you used to join. Find the relevant company and group.
Choose View status.
An Assessment submitted · report preparing entry means submission is complete. Read the status on that report page rather than starting another assessment.
Return when the report is ready.
You can leave the page. We send an email when the complete report is available, and the entry then offers View report.
What the message means
Scroll the table sideways to read all columns. You can also focus it and use the arrow keys.
| Message | What to do |
|---|---|
| Preparing your full report | Your assessment is submitted. Allow preparation to continue; you can return later. |
| Taking a little longer | Your answers are safe. A delay does not mean you need another assessment. |
| Retrying report preparation | Recovery is in progress. It does not use an additional assessment allowance. |
| Needs attention or reviewing an issue | Contact your coordinator so the existing report can be checked. |
Separate a sign-in problem from a delay
If the page cannot check the report, choose Check report again once your connection returns. This checks the existing report’s status.
If you are asked to sign in, return using the email associated with the assessment. A used or expired report-email link is an access-link issue, not proof that report preparation failed. Ordinary sign-in can reopen reports you are still authorized to view.
If your group or report is unavailable after sign-in, ask your coordinator to check access. If the page confirms submission but reports a preparation issue, describe that message. Avoid repeated submissions or retakes as a troubleshooting step.
For managers and support requests
The manager dashboard shows Submitted · report pending while a participant is waiting for a completed report. Reports ready is included within Submitted in the summary counts. Refresh the dashboard to check again; adding those totals together would count ready participants twice.
If an attention message appears or the problem persists, give your coordinator or support the account email, group name and exact status text. There is no need to send assessment answers or a private report link. Report preparation time can vary; a retry does not consume another assessment place.