Participants requesting help with their information · 2 min read
Request access, correction or deletion
Email support from your account address and describe what you need. We may verify your identity and coordinate with your organization.
Identify what you need
If you only want a readable copy of your completed report, open it and choose Download PDF. That file is your report, not a complete export of every service record. Use a data request when you need help with the wider information held about you.
You can ask to access information, correct something inaccurate, request deletion or ask about retention arrangements for your organization. Describe the outcome you need in ordinary language; a legal form or technical file specification is not required to start the conversation.
Send a clear request
Email support@yourpersonalprofile.com.
Use the email associated with your assessment when possible. A subject such as Privacy request or Correction request helps explain the purpose.
Identify the relevant account and group.
Include your account email, organization and assessment group if known. Explain the information or issue you want us to review without attaching an entire private report unnecessarily.
Describe the requested outcome.
For a correction, identify the field or report section and explain the problem. For access or deletion, describe the information you mean and any questions about what happens next.
What happens after you contact us
We may ask for information to confirm that the request concerns your account and coordinate with the organization that arranged the assessment. Records are retained to provide the service, support access and meet applicable obligations. The response will address the request in that context rather than assume every record can immediately be removed.
If you no longer control your original email, explain that in the request. Do not borrow another person’s account or send their credentials. We can clarify the verification needed before providing account information or making changes.
Keep the request focused and private
Do not email passwords, verification codes, invitation links or report-access links. If a screenshot helps describe a website issue, remove unrelated personal details first. A question about interpretation can usually begin with the section name and your concern.
A request to delete records from this service cannot retrieve copies already downloaded by another authorized recipient. Ask your company contact about copies held by the organization. The privacy notice explains the service’s information and request arrangements.