Company purchasers and rollout contacts · 2 min read
Company access and invoice questions
Your organization arranges assessment access with Your Personal Profile. Company allowances and commercial terms are agreed privately.
Arrange a rollout for your organization
Contact Your Personal Profile with your organization, the number of people you expect to include and the purpose of the rollout. We can discuss the assessment allowance, designated company contact and practical arrangements. Prices, allowances and commercial terms are confirmed privately.
Participants join with their company enrollment link and group code. They do not need to complete a checkout to receive their organization-arranged assessment. Give participants the correct enrollment details rather than forwarding an invoice as an invitation.
Understand the allowance
The allowance is the agreed number of assessment places in a group. Available places account for submitted assessments and active reservations. A submitted report that is still being prepared already belongs to a participant; a delay does not require buying that person another place.
Invoices and assessment access are managed separately. An invoice status does not automatically change the allowance or grant a manager assignment. If an agreed change is missing from your group, ask your YPP contact to review the arrangement.
Ask about an invoice or payment
Check the intended recipient and invoice reference.
Have the invoice number, organization name and a short description of the question ready. Include the agreed reference if you have one.
Contact your YPP representative or support.
Explain a missing invoice, unexpected amount, failed payment message or uncertain payment outcome. Do not send card details, bank credentials or a participant’s private report.
Resolve an uncertain outcome before paying again.
If you believe a payment succeeded but the result is unclear, ask for the existing payment to be checked. A repeat payment is not a way to repair participant access.
Changes, cancellations and participant problems
Cancellation and refund arrangements follow your company agreement. Contact YPP with the invoice reference and reason for the request; this Help article does not add a separate public refund policy or deadline.
For a participant who cannot join, check the group invitation, correct email and available capacity with your coordinator. For a manager who cannot see a group, ask for the assignment to be checked. These questions can be investigated independently of a report-generation delay.